The Phone Call
Customer Justine called to say that she just broke the handle off her patio door and needed a new handle. From years of experience, Jeff suspected that a sticky door was the likely reason for the handle breaking, so he suggested replacing the rollers and resurfacing the track as well – a routine sliding door repair process. Justine confirmed Jeff’s assessment and agreed to the track and rollers repair. Then, to give Jeff a better idea of the damage, she sent some interesting photos. Here’s the conversation that followed…
Justine: Guess what– The vertical piece of frame just buckled and pulled off the glass of my sliding door from the weight of the dragged door. Is there any hope of repairing this? Crazy timing–as you might guess from this latest, the door’s been draggin’ for some time!
JEFF ANDERBERG: Yes, I can still fix this. You MUST be very careful not to break the glass now that its not protected by the glazing and frame.
Justine: More images attached — if pictures of different detail, etc. would help in estimating a charge or any other way, let me know…Thanks again
JEFF ANDERBERG: Now I see what you are talking about. The frame is definitely buckled. For this I do not have a fabulous repair. I can reattach the frame but there is no new piece to replace it. The glass is dual pane which means its 5/8″ thick. This works to your benefit and will help give the buckled frame some strength once I reattach it.
A follow-up phone call
With a better sense of the issue, Jeff offers Justine some various solutions & options over the phone. The conversation then resumes…
Justine: I am very glad you think you can repair it–don’t want to jinx that! I certainly took note of what you said about the expense of replacing it, and the poorer quality of the cheaper sliding doors. But I feel I ought to make sure that you noticed that the frame near the handle has ripped as well as buckled (though not all the way through). Questions:
- Are you confident it will close properly?
- Do you think the repair will hold, and for how long…?
- Approximately how much will it cost to reattach the frame?
JEFF ANDERBERG: No additional cost needed. Isn’t that exciting! Once the rollers are replaced and the track is resurfaced, the door will slide VERY smoothly. This will minimize pressure on the frame and allow the repair to hold for maybe 5-10 years or more. As long as the door rolls well, the frame should hold fast. You will need to monitor the track and keep debris from getting in the way of the rollers. How does this sound?
Justine: Sounds fantastic! You’ve made my day! See you Friday at 11:00.
Big thanks, Justine.
Jeff answered all my questions patiently, giving me as much information as possible. He went out of his way, applying uncommon ingenuity and skill, to fix what I had been told was an un-fixable problem with my door…
Justine also wants everyone to know that she’ll be at the La Quinta Arts Festival.