Yelp’s Filtered Reviews Fight
What the Yelp is going on over there? There’s been some controversy brewing around Yelp’s filtered review system as of late. I won’t go into the nuts and bolts of it here, but the basic complaint involving Yelp and small business owners is centered around how it displays or hides certain reviews. Small business owners claim that when a business refuses to buy ads on Yelp, then Yelp will use ‘filtering’ to highlight the negative reviews and hide many or most of the positive ones. Yelp says “not so” and explains that filtering is done automatically via their special algorithm and not manipulated intentionally nor maliciously. We have a page on Yelp so that our customers know that we’re available for feedback.
Filtering according to Yelp
We’re On Your Side
We’re not here to take sides in this conflict (yet). What we do want, being on your side, is to make sure that all of our customers have a chance for their voice to be heard. Especially if they’re nice voices. Most of you have graciously left some kind words for us on Yelp, only to have it hidden – or filtered. Not cool. And one of you has left a suspect review 3 times under 3 different accounts, one of which was shut down by Yelp. Kind of amusing… but still not cool. (By the way, we’re still waiting to hear back from you). So without further ado, here are the filtered reviews – at least as of the date of this post – unfiltered. You’ll also be able to see them through out the site. Thank you.
6 Filtered Reviews for Bay Area Sliding Door Repair
Note: The reviews below are NOT factored into the business’s overall star rating. -as stated on Yelp’s site
Julie H. from S.San Francisco gave us 5 stars on 8/1/2013
Great job by Jeff and his co-worker. Jeff came and gave me an estimate for my new closet doors and then he ordered them and they were up and working the following week! Great job and everything was done professionally. Jeff even called me when he was on the way. Thanks for a great job.
Sally W. from San Mateo gave us 5 stars on 7/21/2013
Jeff repaired a Simington sliding glass door that was difficult to close by replacing the original rollers with superior rollers. He arrived on time, was very professional, and did an excellent job. The door has been working fine since the repair. I thought the cost was high.
J.Y.. from San Mateo gave us 5 stars on 7/16/2013
Called Jeff for an appointment to replace rollers on an aluminum sliding door. He was in San Mateo finishing a job, and came over in half and hour. Another hour later, door was rolling smooth as silk. Great fast and efficient service. My highest recommendation.
Steve B. from Pacifica gave us 5 stars on 7/13/2013
I called Jeff based on Yelp reviews to repair a large sliding glass door that is very heavy and over 40 years old. Jeff knew exactly what type of door it was based on my location and was able to give a quote over the phone based on specific info I gave him. Jeff and Lee arrived and within an hour had put in a new overlay stainless steel track and used new upgraded Swiss rollers on the bottom of the door. I now can open and close this heavy door with one finger. He gave instructions on how to clean the track when needed and was very professional. I’m happy with the work performed by Bay Area Sliding Door Repair and would recommend this company.
Rick H. from Montara gave us 5 stars on 7/09/2013
My old aluminum slider was not budging. In fact if you pushed too hard it came off the track and you were faced with a 40 lb. door in your hands. Jeff and Leif came out, diagnosed the problem and were able to fix the door right then and there. No need to set up a second appointment and the door is now better than new. Jeff even fixed some issues with the door before they became a problem down the road. Professional, prompt, courteous and a reasonable price. I wish all my repair needs were met as well.
Suzanne S. from Montara gave us 5 stars on 7/09/2013
What amazing service! In setting up an appointment, Jeff returned several phone calls even while he was on vacation with his family! Jeff was very helpful, professional, and really knew his trade. He was honest and fair with his pricing. Our sliding glass door he repaired has never tracked or closed correctly and now it works perfectly. We are very happy with the work performed by Bay Area Sliding Door Repair and would highly recommend this company.